William Harvey – PESI – Survival Spanish for Healthcare Professionals

Description

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William Harvey – PESI – Survival Spanish for Healthcare Professionals

• Basic Spanish for Better Communication
• Effective Spanish for Emergencies
• Practical Skills to use the Next Day

Tired of relying on the patient’s family members, your co-workers, or even telephone assistance to handle simple conversations with Spanish-speakers? What if you could learn just enough Spanish to get through a typical workday all on your own? And, what if you could do so while having some fun at the same time?

Survival Spanish for Healthcare Professionals is a beginning Spanish program, designed for healthcare personnel who understand and speak very little, or no, Spanish, and are interested in an effective, non-threatening language learning experience. Course content includes basic vocabulary and grammar, along with conversational expressions, questions, and commands tailored to the needs of all those attending. Instruction is “real-life” and geared for today’s busy adult learner, taught with humor in an atmosphere.

Learning Survival Spanish for Healthcare Professionals is finally possible without the hassle of traditional classroom instruction.

Speaker
William C. Harvey, BA, MS, is a nationally-recognized teacher, author, and motivational speaker, often considered by experts to be one of the best language and diversity instructors in America today. He is founder and president of Language Services Institute, a successful on-site language school, which currently has some of the most comprehensive training programs in Southern California.

As a 30-year veteran of teaching Spanish, English, and Cultural Awareness, Bill has received national media attention from CNN, Spanish News Network, Time magazine, The New York Times, and Los Angeles Times. Mr. Harvey holds a Bachelor of Arts degree in Spanish and a Master of Science in Bilingual Education, and has received numerous awards for his work in public education. He is the author of several books, including Spanish for Gringos, Inglés para Latinos, Spanish for Health Care Professionals, Outreach Spanish, and Spanish for Law Enforcement Personnel.

Mr. Harvey has also gained attention on the internet while appearing in numerous healthcare audio conferences. All of Bill’s books, audio CDs, videos, and DVDs are available for purchase either online or at fine bookstores everywhere. His latest pocketbook, Spanish for Office Visits, is ideal for medical personnel who communicate regularly with Spanish speakers, and his current project, Spanish for Medical Emergencies targets the needs of EMS and ER personnel.

Disclosures:
Financial: William C. Harvey is the founder/president of Language Services Institute. He is a speaker, who receives an honorarium, for PESI, Inc. He is a compensated author for Barron’s Educational Series.

Nonfinancial: William C. Harvey has no relevant nonfinancial relationship to disclose.

Outline

The Guidelines to Learning a Second Language

• Cultural Understandings
• Busting the Myths

The Sounds of Spanish

• Basics of Pronunciation
• The Vowels
• Dialectic Differences

The T. P. R. Technique: Using Medical Commands

• Touch and Talk Technique

Survival Vocabulary

• Body Parts
• Colors
• Numbers
• Clothing
• Basic Foods

How to Understand a Spanish-Speaking Patient

• What and How to Listen
• How to Slow Down Speech
• Spanglish Words

Healthcare Words, Expressions and Beginning Conversations

• Greetings
• Needs Assessment
• Giving Directions
• The Physical Exam
• Diagnosis
• Treatment Terminology

Survival One-liners in Customer Service

• Cordial Exchanges to Use
• Utilizing the Interpreter

The Question Words: Using the Hospital Interview

• Intake
• Admission and Discharge

Easy Answers: How to Respond

• One-Word Questions
• Either / or Questions
• Yes / no Questions

Scheduling

• Clocks, Calendars and Appointments

The Verb SER vs. ESTAR

• Sentences with AM, IS, ARE
• Use in Context: Illness and Injuries

The Front Desk, the Hospital, and Room to Room

• The Building, Medical Equipment, Job
• Titles, Specialists

The Post-It Method

• Home Practice Technique: The Home and Furnishings
• The Doctor’s Office

Emergency Situations

• How to Ask the Right Questions / Answering Appropriately

The Verb TENER

• How to Use TO HAVE

The Family

• Family History
• Male / Female Roles
• How to Talk to Kids/the Elderly

Medical Verb Forms

• How to Create Complete Sentences
• Healthcare Power-lines

Practice Tips and Beyond

Objectives

1. Distinguish the key communication differences between U.S. and Latino cultures.
2. Discuss Spanish words and expressions related to healthcare situations.
3. Demonstrate effective communication in Spanish with comfort and moderate proficiency.
4. Apply knowledge to assist co-workers in need of basic Spanish skills.
5. Devise methods to communicate in an emergency situation with a Spanish-speaking patient.
6. Demonstrate a basic health screening assessment in Spanish.

Target Audience 
Counselors, Registered Dietitians & Dietetic Technicians, Nurses, Occupational Therapists & Occupational Therapy Assistants, Pharmacists, Physical Therapists/Physical Therapist Assistants, Physician Assistants, Psychologists, Respiratory Care Practitioners, Social Workers, and other Mental Health Professionals

Frequently Asked Questions:

1. Innovative Business Model:
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